Terms and Conditions

Effective date: 18 June 2026

1. About these terms

These terms apply to your use of the Miravos public website, the Miravos application, and any services that Miravos makes available through them.

By using the website or accessing the service, you agree to these terms. If you access Miravos on behalf of a company or other organisation, you confirm that you are authorised to accept these terms on that organisation's behalf.

If you have a separate written agreement with Miravos, that agreement takes priority where it conflicts with these terms.

2. Who we are

Miravos is operated by Miravos AI Limited, registered in England and Wales under company number 17275513.

Contact email: hello@miravos.app

3. What Miravos does

Miravos provides an AI-assisted analytics workspace for business decision-makers. The service helps authorised users explore business data, review evidence, run governed analysis workflows, and produce supporting outputs such as conversations, tables, charts, cashflow scenarios, transcripts, and management-information materials.

Miravos is designed to support human judgement. It does not replace professional, financial, legal, accounting, tax, investment, or other regulated advice.

4. Accounts and access

You must only use Miravos if you are authorised to do so by Miravos or by the organisation that controls the relevant workspace.

You are responsible for:

• keeping your login credentials secure;
• providing accurate account information;
• using only the workspaces, businesses, datasets, and features that you are authorised to access;
• telling Miravos promptly if you suspect unauthorised access or misuse.

Miravos may suspend or restrict access where reasonably necessary to protect the service, comply with law, investigate suspected misuse, or enforce these terms.

5. Customer organisations and authorised users

Where an organisation uses Miravos, that organisation is responsible for deciding who may access its workspace and what business data may be uploaded, connected, analysed, or shared through the service.

Authorised users must comply with their organisation's instructions and policies when using Miravos. Miravos is not responsible for disputes between a customer organisation and its authorised users about workspace access, data ownership, or internal permissions.

6. Acceptable use

You must not use Miravos to:

• break the law or infringe anyone's rights;
• upload or process data that you are not authorised to use;
• attempt to access another user's account or another organisation's workspace;
• bypass authentication, security, rate limits, access controls, or audit controls;
• introduce malware, harmful code, or disruptive traffic;
• reverse engineer, copy, scrape, or misuse the service except where permitted by law;
• use outputs as the sole basis for legal, financial, accounting, tax, investment, employment, safety-critical, or other high-impact decisions;
• misrepresent AI-assisted outputs as independently verified professional advice.

7. Customer data

"Customer data" means data that a customer organisation or authorised user uploads, submits, connects, stores, or asks Miravos to process through the service. This may include business records, cashflow data, management information, conversations, prompts, transcripts, files, tables, charts, and analytics outputs.

As between Miravos and the customer organisation, the customer organisation retains ownership of its customer data.

Miravos may process customer data to:

• provide, maintain, secure, and support the service;
• run requested analytics, AI-assisted workflows, searches, transformations, imports, exports, and evidence views;
• troubleshoot, audit, monitor, and improve service reliability and security;
• comply with law and enforce these terms or any written agreement.

Miravos will not sell customer data. Miravos will not use customer data for third-party advertising.

Where customer data contains personal data, Miravos generally acts as a processor on behalf of the customer organisation for that data. The customer organisation is responsible for ensuring that it has a lawful basis to provide the data to Miravos and to instruct Miravos to process it. A separate data processing agreement or data processing schedule may apply for paid or production deployments.

8. AI-assisted analysis and outputs

Miravos uses configured AI model providers and supporting services to process prompts, context, retrieved guidance, and selected customer data needed to provide requested workflows.

AI-assisted outputs may be incomplete, inaccurate, or based on assumptions. You must review outputs, source evidence, caveats, and limitations before relying on them. You remain responsible for business decisions made using Miravos.

Miravos may use operational metadata, diagnostics, feedback, and aggregated or de-identified usage information to monitor quality, improve reliability, and develop the service. Miravos will not use customer data to train third-party foundation models unless expressly agreed in writing with the customer organisation.

9. Confidentiality and security

Each party must protect the other's confidential information using reasonable care and must not disclose it except as permitted by these terms, a written agreement, law, or the disclosing party's instructions.

Miravos uses technical and organisational measures designed to protect the service and customer data. No online service can be guaranteed to be completely secure or uninterrupted.

10. Intellectual property

Miravos and its licensors own the website, service, software, design, documentation, templates, workflows, know-how, and other Miravos materials.

Subject to these terms and any written agreement, Miravos grants authorised users a limited, non-exclusive, non-transferable right to access and use the service for their organisation's internal business purposes.

You must not copy, modify, distribute, sell, lease, or create derivative works from Miravos materials except as allowed by these terms, a written agreement, or applicable law.

Customer organisations own their customer data. Unless a written agreement says otherwise, outputs generated from customer data are available for the customer organisation's internal business use, subject to the limitations in these terms and any third-party rights.

11. Feedback

If you provide suggestions, ideas, issue reports, or other feedback, Miravos may use that feedback to improve the service without owing you compensation. Miravos will not intentionally publish your confidential information in doing so.

12. Third-party services

Miravos may rely on third-party services for hosting, authentication, storage, analytics, search, AI models, email, monitoring, payments, and other operational functions.

Third-party services may be subject to their own terms and policies. Miravos is not responsible for third-party services that are outside its control.

13. Availability and changes

Miravos may change, suspend, or discontinue parts of the website or service from time to time. Miravos will try to avoid unnecessary disruption, but does not guarantee that the website or service will always be available, error-free, or compatible with every system.

Miravos may also update these terms. Where changes are material, Miravos will take reasonable steps to bring them to affected users' or customers' attention.

14. Charges and paid services

Public website access is currently provided without charge. Paid service access, pilots, subscriptions, professional services, or managed deployments may be governed by separate order forms, statements of work, invoices, or written agreements.

If paid terms apply, you must pay the applicable charges in accordance with those documents.

15. Suspension and termination

Miravos may suspend or terminate access if:

• you or your organisation materially breach these terms or a written agreement;
• use of the service creates a security, legal, operational, or reputational risk;
• Miravos is required to do so by law or a competent authority;
• a pilot, trial, contract, or authorised access period ends.

Termination does not affect rights or obligations that are intended to continue, including confidentiality, intellectual property, liability limits, payment obligations, data protection obligations, and governing law.

16. Liability

Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under English law.

To the fullest extent permitted by law, Miravos is not liable for:

• loss of profits, revenue, goodwill, anticipated savings, or business opportunity;
• indirect or consequential loss;
• decisions made without proper human review of Miravos outputs;
• errors caused by inaccurate, incomplete, unauthorised, or outdated customer data;
• failures caused by third-party systems outside Miravos's reasonable control.

Where Miravos is liable under these terms, its liability is limited to the amount paid to Miravos for the relevant service in the 12 months before the event giving rise to the claim, unless a separate written agreement states a different liability cap.

17. Privacy and cookies

Miravos handles personal data as described in its privacy notice. The public website may use cookies or similar technologies, including analytics technologies, as described in the privacy notice or cookie information made available on the website.

18. Governing law and disputes

These terms are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction over disputes relating to these terms, unless a written agreement says otherwise or applicable law requires a different forum.

19. Contact

Questions about these terms can be sent to hello@miravos.app.